Contact us

Contact Information

Royal Botanic Gardens, Kew
+44 (0)20 8332 5000
+44 (0)20 8332 5197

Customer enquiries

Royal Botanic Gardens, Kew has a dedicated customer call centre supporting all customer service requirements and enquiries. Our customer call centre provides contact staff with the ability to communicate instantly with every phase of the distribution chain from manufacturer through to our courier.

All our customer service operatives are familiar with the products from our primary manufacturers, ensuring that your questions will be answered promptly and completely.

Sales support

Should you have any enquiries regarding the products we sell, or would prefer to place an order over the telephone rather than the Internet, please feel welcome to call our sales desk on 0870 300 1171. Representatives are available Monday to Friday, 9am – 6pm.

Post-sale services

For queries relating to late delivery, missing items, damaged or faulty products please contact our customer support team.

  • 0870 300 1171 (Monday to Friday, 9am – 6pm)